| |
 |
Pre-sales
Questions |
| Network
related questions and listing of terms |
|
| |
| Q: |
Are
backups performed for user data? How often? |
| A: |
Backups
are run nightly. A rotating copy of one weekly
and one monthly backup is retained as well. While
backups are performed automatically, clients are
strongly urged to retain local copies of all of
their files in the event a backup cannot be restored
for whatever reason (corrupted or incomplete backup,
datestamp that does not match the requested backup,
and so on). |
|
| Q: |
Do
I have access to update my site 24 hours per day? |
| A: |
Absolutely.
Your site is available 24 hours per day, 7 days
per week, 365 days per year (366 in a leap year!) |
|
| Q: |
Do
you offer a money back guarantee? |
| A: |
Yes.
If you are unsatisfied for any reason during the
first 30 days as a GeckoHost customer, we will
cancel your account and refund your hosting fees.
Domain registration, custom programming, website
design and other services are nonrefundable, without
exception. |
|
If your
unable to find what your looking for, please submit a Help
Desk ticket!
Help Desk
http://support.geckohost.com/helpdesk
|
