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Welcome
to the Geckohost Support page. We offer several support options.
Knowledge
Base: http://support.geckohost.com/kb
Access the Knowledge
Base to learn about such items as general account & billing
information, common issues, control panel information, domain
registrations, e-mail setup, uploading your website, network
related questions, general pre-sales questions and scripting
questions.
Help
Desk
http://support.geckohost.com/helpdesk
The help desk is the best way to contact Geckohost's
support team. Logging problems through the help desk allows
us to work efficiently to resolve your issues.
Remote
Support Forum http://www.geckohost.biz
The remote support forum is utilized to provide information to customers
during network-level outages when support.geckohost.com is
impacted.
Geckohost
News
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January 10 2005 |
Over the weekend, there were several DDOS (distributed denial of
service) attacks against a particular server located at the Peak 10 data center.
Unfortunately, the DDOS was sophisticated and required a null-route of the IP subnet where
one of our servers resided. For customers on this server who manage their own DNS (do not use
ns.geckohost.net and ns2.geckohost.net), they will be unable to access their sites until their
DNS is updated. These customers will need to update their IP address from 63.247.137.230 to
63.247.143.10. Please submit a support ticket or email support@geckohost.com for further assistance.
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